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Dear customer,

Sorry to hear that you are having issues with your product. In order to resolve this issue as quickly as possible, please refer to our WEA Process below:

https://www.ibarcodesolutions.com/knowledge-base/cat/policies-terms/post/wea-process/

Once you have submitted the WEA form, we will immediately deal with your issue. Should you need any further support, please advise us.

Thanks and have a nice day.

Customer Service Dept.

iBarcode Solutions Company Limited