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Troubleshoot Motorola Symbol MC92N0-G itself
1. Symbol MC92N0-G automatically shuts down.
Possible reason 1: Symbol MC92N0-G is inactive.
Solution: After a period of inactivity, Symbol MC92N0-G will shut down. If Symbol MC92N0-G is powered by a battery, this period can be set to 30 seconds, 1 minute, 2 minutes, 3 minutes, 4 minutes, 5 minutes, or 6 minutes. If Symbol MC92N0-G is powered by an external power source, this period can be set to 1 minute, 2 minutes, 3 minutes, 5 minutes, 10 minutes, 15 minutes, or 30 minutes.
On Windows Embedded Handheld devices, check the power settings by tapping Start > Settings > System > Power > Advanced.
On Windows CE devices, check the power settings by tapping Start > Settings > Control Panel > Power > Advanced.
Change this setting if you need a longer delay to activate the Auto Power Off feature.
Possible reason 2: The battery is exhausted.
Solution: Replace the battery.

2. The corresponding function cannot be activated by touching the window button or icon.
Possible reason 1: The LCD screen is not aligned correctly.
Solution: Recalibrate the screen.
Possible reason 2: The system has been aborted.
Solution: Perform a warm boot of the system.

3. A message appears indicating that the memory of Symbol MC92N0-G is full.
Possible reason 1: There are too many files stored in Symbol MC92N0-G.
Solution: Delete unused memos or records. These records can be saved on the host.
Possible reason 2: Too many applications installed on Symbol MC92N0-G.
Solution: If other applications are installed in Symbol MC92N0-G, delete them to restore memory.
On Windows Embedded Handheld devices, tap Start > Settings > System > Remove Programs.
On Windows CE devices, tap Start > Settings > Control Panel > Remove Programs.
Select an unused program and tap Remove.

4. Symbol MC92N0-G does not accept scan input.
Possible reason 1: The scanning application is not loaded.
Solution: Make sure the scanning application is loaded in the terminal.
Possible reason 2: The barcode is not readable.
Solution: Make sure the barcode is not damaged.
Possible reason 3: The distance between the laser scanning window and the bar code is not suitable.
Solution: Make sure Symbol MC92N0-G is within the correct scan range.
Possible reason 4: Symbol MC92N0-G does not program the bar code.
Solution: Make sure Symbol MC92N0-G is programmed to accept the type of bar code being scanned.
Possible reason 5: Symbol MC92N0-G is not programmed to generate a beep.
Solution: If you expect a beep to sound when you decode correctly, but you don't hear a beep, check to see if the application has been set to produce a beep when properly decoded.
Possible reason 5: The battery is low.
Solution: If the scanner stops emitting laser beams when the trigger switch is pressed, check the battery level. If the battery is low, the scanner will turn off before Symbol MC92N0-G low battery notification is issued.

5. When Symbol MC92N0-G is connected to the host using ActiveSync, the WLAN connection is lost.
Possible reason: Microsoft security features prevent two separate networks from being connected at the same time.
Solution: Please disconnect from the WLAN network first, and then use ActiveSync to connect to the host.

6. Symbol MC92N0-G cannot find any Bluetooth devices nearby.
Possible reason 1: Too far from other Bluetooth devices.
Solution: Move the device closer to other Bluetooth devices within 10 meters of each other.
Possible reason 2: The nearby Bluetooth device is not turned on.
Solution: Turn on the Bluetooth device you are looking for.
Possible reason 3: The Bluetooth device is not in discoverable mode.
Solution: Set Bluetooth to discoverable mode. If necessary, refer to your device's user documentation for assistance.

7. Symbol MC92N0-G is always powered off to protect the memory contents.
Possible reason: The battery of Symbol MC92N0-G is low.
Solution: Charge the battery.

8. Unable to extract real-time data.
Possible reason: Symbol MC92N0-G is not responding.
Solution: Perform a hot boot and press F9 to extract the data

Troubleshoot the four-slot spare battery charger: The battery is not charging.
Possible reason 1: Remove the battery from the charger too early or unplug the charger from the AC power source.
Solution: Make sure the charger is powered. Make sure the main battery is charging. If the battery is completely drained, it can take up to four hours to fully charge the battery.
Possible reason 2: The battery is defective.
Solution: Verify that the other batteries are charging properly. If yes, replace the defective battery.
Possible reason 3: The battery contact is not connected to the charger.
Solution: Verify that the battery is properly seated in the battery compartment with the contacts facing down.

Troubleshoot single-slot serial/USB cradle
1. When Symbol MC92N0-G or the backup battery is inserted, the LED indicator does not light.
Possible reason 1: The cradle is not powered.
Solution: Make sure the power cable is securely connected to the cradle and AC power.
Possible reason 2: The insertion of Symbol MC92N0-G in the cradle is not tight.
Solution: Remove Symbol MC92N0-G and re-place it in the cradle to ensure a tight fit.
Possible reason 3: The backup battery is not placed securely in the cradle.
Solution: Remove the backup battery and reinsert it into the charging slot to ensure it is securely placed.

2. Symbol MC92N0-G battery is not charged.
Possible reason 1: Remove Symbol MC92N0-G from the cradle too early or unplug the cradle from the AC power source.
Solution: Make sure the cradle is powered. Make sure Symbol MC92N0-G is placed correctly. Make sure the main battery is charging. If Symbol MC92N0-G battery is completely depleted, it can take up to four hours to fully charge the battery (Symbol MC92N0-G is turned off, and the charging time is longer if Symbol MC92N0-G is still operating).
On Windows Embedded Handheld devices, tap Start > Settings > System > Power to view battery status.
On Windows CE devices, tap Start > Settings > Control Panel > Power to view the battery status.
Possible reason 2: The battery is defective.
Solution: Verify that the other batteries are charging properly. If yes, replace the defective battery.
Possible reason 3: Symbol MC92N0-G is not fully placed in the cradle.
Solution: Remove Symbol MC92N0-G and re-place it in the cradle to ensure a tight fit.

3. The backup battery is not charging.
Possible reason 1: The battery is not fully inserted in the charging slot.
Solution: Remove the backup battery and reinsert it into the cradle to ensure it is securely placed.
Possible reason 2: The battery is not inserted correctly.
Solution: Make sure the contacts are facing down and facing the back of the cradle.
Possible reason 3: The battery is defective.
Solution: Verify that the other batteries are charging properly. If yes, replace the defective battery.

4. During data communication, no data is transmitted or the data transmitted is incomplete.
Possible reason 1: During communication, Symbol MC92N0-G was removed from the cradle.
Solution: Put Symbol MC92N0-G back into the cradle and retransmit it.
Possible reason 2: The cable configuration is incorrect.
Solution: Please consult your system administrator.
Possible reason 3: The communication software is not installed or configured correctly.
Solution: Please follow the instructions in Symbol MC92N0-G Comprehensive Manual. Make sure Microsoft ActiveSync 4.5 or higher or WMDC is installed in the host.

Troubleshoot the cable adapter module
1. Symbol MC92N0-G battery is not charged.
Possible reason 1: Remove Symbol MC92N0-G from the CAM too early or remove the CAM from the AC power source.
Solution: Make sure the CAM is powered. Make sure Symbol MC92N0-G is properly connected. Make sure the main battery is charging. If Symbol MC92N0-G battery is completely depleted, it can take up to four hours to fully charge the battery (Symbol MC92N0-G is turned off, and the charging time is longer if Symbol MC92N0-G is still operating).
On Windows CE devices, tap Power > Settings > Control Panel > Power to view the power status.
Possible reason 2: The battery is defective.
Solution: Verify that the other batteries are charging properly. If yes, replace the defective battery.
Possible reason 3: Symbol MC92N0-G is not fully connected to the CAM.
Solution: Disconnect the CAM from Symbol MC92N0-G and reconnect it to make sure the connection is secure.

2. During data communication, data not transmitted or transmitted is incomplete.
Possible reason 1: Symbol MC92N0-G was disconnected from the CAM during communication.
Solution: Reconnect Symbol MC92N0-G to the CAM and retransmit.
Possible reason 2: Cable configuration is incorrect
Solution: Please consult your system administrator.
Possible reason 3: The communication software is not installed or configured correctly.
Solution: Please follow the instructions in Symbol MC92N0-G Comprehensive Manual.
Make sure Microsoft ActiveSync 4.5 or higher or WMDC is installed on the host.

Troubleshoot the magnetic strip reader
1. MSR cannot read the card.
Possible reason 1: When the card is swiped, Symbol MC92N0-G is removed from the MSR.
Solution: Re-connect Symbol MC92N0-G to the MSR and then swipe the card again.
Possible reason 2: The magnetic stripe on the card has failed.
Solution: Please consult your system administrator.
Possible reason 3: The MSR application is not installed or configured correctly.
Solution: Make sure the MSR application is installed in Symbol MC92N0-G. Make sure the MSR application is configured correctly.

2. Symbol MC92N0-G battery is not charged.
Possible reason 1: Remove Symbol MC92N0-G from the MSR or unplug the MSR from the AC power source prematurely.
Solution: Make sure the MSR is powered. Make sure Symbol MC92N0-G is properly connected. Make sure the main battery is charging. If Symbol MC92N0-G battery is completely drained, it can take up to four hours to fully charge the battery (Symbol MC92N0-G is turned off, and the charging time is longer if Symbol MC92N0-G is still operating).
On Windows Embedded Handheld devices, tap Start > Settings > System > Power to view battery status.
On Windows CE devices, tap Start > Settings > Control Panel > Power to view the battery status.
Possible reason 2: The battery is defective
Solution: Verify that the other batteries are charging properly. If yes, replace the defective battery.
reason 3: Symbol MC92N0-G is not fully connected to the MSR.
Solution: Disconnect the MSR from Symbol MC92N0-G and reconnect to make sure the connection is tight.

3. During data communication, data not transmitted or transmitted is incomplete.
Possible reason 1: During communication, Symbol MC92N0-G is disconnected from the MSR.
Solution: Reconnect Symbol MC92N0-G to the MSR and retransmit
Possible reason 2: The cable configuration is incorrect.
Solution: Please consult your system administrator.
Possible reason 3: The communication software is not installed or configured correctly.
Solution: Please follow the instructions in Symbol MC92N0-G Comprehensive Manual.
symbol mc92n0g

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